Refund policy
Returns & refunds
We want you to love your VII piece. If something isn't right, you have 14 days from the day your order is delivered to request a refund.
How to request a refund
- Contact us through our contact page within 14 days of delivery.
- Tell us your order number and the reason for your request. A photo helps if the item arrived damaged or faulty.
- We'll reply with the next steps. In most cases you won't need to send the item back.
Refunds
Once your request is approved, the refund is issued to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.
Damaged or wrong item
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery and we'll make it right.
Your legal rights
If you live in the European Union or the United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not limit any of your rights under applicable consumer law.